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Keystone Systems

Hospitality

Guest experience depends on a lot of back-of-house coordination. We automate the routine so staff can focus on guests.

Interactive exampleHospitality
Show the workflow

Booking to check-in · Trigger: A guest books a stay

Current state

  1. 01Manual

    Staff re-enter OTA bookings

    Front desk · PMS

  2. 02Manual

    Answer pre-arrival questions by phone and email

    Front desk · Phone

  3. 03Manual

    Housekeeping checks a printed list

    Housekeeping · Paper

  4. 04Manual

    Guest fills out a registration card

    Guest · Paper

  5. 05Manual

    Requests passed along by note

    Front desk · Notes

Steps
5before, then after:5
Manual touches
5before, then after:0
Hand-offs
3before, then after:3
Systems touched
4before, then after:3

Showing the current state. Counts come from this illustrative workflow, not measured client results. Legend: dashed = manual, orange = automated, solid dark = human review.

Use cases

Where we'd look first.

11 automation use cases that commonly apply to hospitality.

Filter these in the explorer

  • Employee onboarding & offboarding

    One HR event provisions accounts, groups, licenses and devices, and reverses all of it on exit so access is removed on day one.

    Directory & SSOService desk

  • Inventory sync across channels

    One source of truth for stock across storefronts, marketplaces, warehouse and ERP, with low-stock alerts.

    E-commerce platformERPNetSuite

  • Materials & reorder tracking

    Consumption tracking, reorder points and supplier orders before a job or menu item stalls for lack of stock.

    ERPSpreadsheets

  • Lead capture & routing

    Leads from every source captured, deduplicated and routed to the right person within minutes, with a first reply sent.

    CRMAI agents

  • AI agent for email & support

    An agent that reads the inbox, answers routine questions from your own data, drafts the rest and escalates anything unusual.

    AI agentsEmail & inboxService desk

  • Order & status communications

    Order updates, back-in-stock notices, appointment reminders and status pages driven by live data.

    E-commerce platformEmail & inbox

  • Reservation & booking sync

    Bookings synced across channels with confirmations, pre-arrival messages and online check-in.

    Custom app

  • Maintenance requests & vendor dispatch

    Requests captured, prioritized and dispatched to vendors with status updates to the requester.

    Custom appEmail & inbox

  • Volunteer & shift scheduling

    Sign-ups, scheduling, reminders and hour tracking for volunteers or seasonal staff.

    Custom appSpreadsheets

  • Reporting dashboards

    Dashboards fed directly from your systems for throughput, margin, pipeline or program metrics, with no spreadsheet assembly.

    SpreadsheetsERPCRM

  • Review monitoring & summaries

    Reviews and feedback collected, summarized by an agent and routed to the right team.

    AI agents
Next industryIT, MSPs & internal IT

Let's map your workflows.

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